Frequently Asked Questions

Bills are due the 15th of the month. Penalties are posted the next day, and late notices are sent out about the 20th.

You must pay the appropriate deposit and complete an Application for Service form. The deposit must be paid first before a bill is put into your name.

You must complete the bottom section of the Application for Service form entitled “Disconnection Request” and include a forwarding address. For transferring to a new residence, a new Application for Service form must be completed for that address but existing deposits will be transferred.

We accept debit and credit cards. We also have an Automatic Bank Draft Payment Plan in which the customer fills out a form, and the bill will be automatically deducted from their checking accounts on the 10th of the month. Go to PAY BILL for more information.

We are open Monday – Friday, 8:00 am to 4:30 pm. We have a night deposit box located in the drive through window and a drop box at City Hall (127 West Main Street) for after hours payments.

We suggest all customers periodically check all toilets for leaks as this is the number one cause of higher bills. We have leak detection tablets available in the office to help customers detect leaks.

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